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Connect Subscribers To A Service
Center
The system can be configured to allow a subscribers to be
connect directly to a customer service center. The system
supports multiple customer service centers based on the dialed
number and the branding of the account.
       
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Spanish/English Prompts
The system accommodates multiple languages either by batch-adding
the prompts to the system or by dialing in and recording additional
language prompts. The system currently offers more than 1000
pre-recorded audio text prompts both in English and Spanish.
Additional languages can be added based on your served market.
       
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Speed Dial
The system allows each subscriber to have up to 9 private
speed dial entries.
        
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Local Number Access
Some service providers offer a discount if PIN holders (subscribers)
use a local access number to originate calls.
       
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Long
Call Protection
Eliminates potential hung telco calls by automatically terminating
long duration calls that don't have verbal activity.
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Fraud
Detection
Fraud detection utilizes the Automatic Number Identification
(ANI) of the incoming call to track callers that have attempted
to hack account PINs. Once a hacker has been identified by the
system, the system can block access from that ANI.
       
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Stolen
Prepaid Card Trapping
When a stolen prepaid card is used to make repeated calls to
a phone number, that number can be blocked by the system administrator.
Future calls to that blocked destination number will result
in the system blocking the account used to make that call. This
disables all further use of the account. Any other account that
tries to call the blocked phone number will be blocked as well.
This provides added protection should someone steal several
prepaid cards, either in sequence or a random sampling from
a series of cards.
       
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Credit
Card Limits
Limits can be set by day, week or month to avoid credit card
fraud during account recharging via a credit card. Includes
historical tracking of daily, weekly and monthly recharges.
       
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Blocking
of Stolen Credit Cards
Any credit card can be blocked from future use if it is used
to call a blocked number.
       
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Maximum
Security of Accounts
Through verification of PIN, Mobile Identification Number (MIN)
and/or ANI, as well as passcode.
       
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Support
for PIN Security
Each System Access Number can be assigned a unique range of
PIN numbers, with up to 16 digit PINs.
       
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Prevents
Simultaneous Account
Prevents access by more than one caller.
       
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Set
Maximum Recharge Amount
Historical tracking of daily, weekly and monthly charges.
       
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Credit
Card Limits
Limits can be set by day, week, or month to avoid credit card
fraud.
       
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Branding
Provide custom messages that can be used for branding or for
a personalized account greeting.
       
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